Information about the Park

Park information \ Terms & conditions

All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD)

Reception Hours:

Summer:   08.30 - 20.00

Winter:      09.00 – 19.00

Christmas day: 09.00 - 11.00 & 16.00 - 19.00 (No servicing of rooms). All requirements can be sorted during office hours. Pre-booking can be found on the office door.

All NON-BOOKED Powered & Non-Powered sites: Outside Reception hours on Xmas day, Guests can collect an envelope from Reception. In the envelope will be an allocated site which will be provided. With the payment is to be made during office hours on Xmas Day.


Check in: Not before 2.00pm

Check out: No later than 10.00am

If you are arriving outside reception hours, we ask that you contact staff during office hours to make alternative check-in arrangements.  You may call on:

Reception: (03) 7898002  

NZ Freephone: 0508 937 876



For all forward reservations: If you wish to confirm a booking, we required a deposit equal to the 1st night’s stay. Balance of account is to be paid in full on arrival at the park. No refunds are given for early departure or late arrivals.

For group bookings, please contact us directly.

Payment is by Visa, Master Card or UnionPay via our secure DPS credit card payment gateway.  Carters Beach TOP 10 does not store credit card details, and all payments are handled by a secure, PCI compliant, third party. A surcharge of 2% will apply to all Visa, Mastercard and Union Pay transactions.

Alterations to bookings:

Alterations can be made subject to availability one month before arrival. However additional site\unit charges may apply. Any amendment or alterations to your reservation should be emailed to  or contact the park directly. No refunds will be given for any reason if the named guest alters or departs during their stay.   The named guest agrees that Carter Beach TOP 10 Holiday Park reserves the right to charge in full for any amendment or alteration one month before arrival which results in the reduction of days or amount of people booked during minimum stay periods. Minimum stay periods apply during Easter and Labour weekend, Buller Marathon, Buller Annual Dog Show, and Christmas/New Year, or other minimum stay period imposed when booking.

Park Tariffs:

Are reviewed periodically, however management has the right to adjust tariffs without notice. Minimum stay periods may apply to some public holidays and other special events. No departures on Christmas day for roofed accommodation.

Child ages:

Child ages are 2 -14 years inclusive - where child rates are offered.  There is no charge for children under 2 years old.


Agreements are between Carters Beach TOP 10 Holiday Park & the person making\named in the booking, which is not transferrable to any other person. The named person must occupy the site or unit for the duration of the stay contracted. This named person is fully responsible \liable for all other occupants\visitors to the site\unit, for damages, behaviour, and costs incurred.

For group bookings: the person named on the booking is deemed to be ultimately responsible for the entire group and visitor to the group for behaviour, damages and costs incurred.

Carters Beach TOP 10 Holiday Park reserves the right to alter if necessary, cancel or refuse a reservation at any time.


Carters Beach TOP 10 Holiday Park reserves the right to charge-back to the guest for missing or damaged items or extra cleaning costs Management from Carters Beach TOP 10 Holiday Park reserves the right to charge-back the named guest of the booking any additional costs incurred for lost or broken items, and additional cleaning to the park and property if left in a manner considered beyond reasonable wear and tear. 
The named guest will be informed of any additional costs before charging the credit card supplied or invoice sent.



The person making the booking, is the only person who can cancel a booking. Cancellations for each booking outside 72 hours of day of check-in time of 2 pm, can request a 75% refund. This applies for each unit\site cancelled. Inside the 72 hours of day of arrival time 2 pm, no refunds on deposits will be given. If credit card details are being held instead of a deposit held, the guest agrees to the deposit being charged to the credit card. Holding credit card details for a deposit, is not an available option, and only at managements discretion.

For Minimum Stay periods: Outside 30 days, a deposit of the first night of each and all rooms\sites is required. Full payment is required 30 days before arrival. No refunds are given inside this period. Outside this period, the deposit paid will be refunded 75%. 

For group booking: Outside 30 days of arrival, a 75% refund will apply, to the deposit held for the group.  Within 30 days of arrival date no refund will be given for the deposit held. 

For travel agents and third party’s sites: other conditions apply. Please contact reception directly.

Carters Beach TOP 10 Holiday Park strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans. Please do not expect us to fully refund if you cancel your booking with us for ANY reason. Hence, we advise insurance cover.

If all roads are closed leading to the park, management only may permit a "flexipass" permitting guest\s to rebook for the same accommodation for the same cost, within a week only once a road is opened again. No change of cancellation refund\policy will be moved with the change of date of arrival if the "Flexipass" is permitted by management.


Force Majeure:

Carters Beach TOP 10 Holiday Park will not be in any breach of this agreement or in any way liable, if it is prevented from, complying with the supply of accommodation, and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Road Closures, Explosion, Compliance with any Government Restraint Order, Rules Regulations, Strikes, Lock Outs, or any other cause not reasonably within the control of the Holiday Park.

Control of your personal information:

If you purchase a TOP 10 Membership Card all the Conditions of the Card will apply. These can be viewed here When you register or give us personal information when making a reservation with us, it will be held on the TOP 10 Holiday Park Group central database. Your personal details will then be able to be accessed by TOP 10 Holiday Parks Central Office and other TOP 10 Holiday Parks if you are making a reservation with them. Carters Beach Top 10 Holiday Park will not, except as required by law, share this information with any other third parties without your permission.

Carters Beach TOP 10 Holiday Park and/or the TOP 10 Central Office may send out periodic emails informing you of special offers, updated information and new services. You will always have the opportunity to unsubscribe to these communications. Please email us if you wish to unsubscribe. 

Conduct while in the park:

Speed limit for all vehicle in the park is 10 kmph

To ensure all guest enjoy their stay at the park; We ask for no noise between 10pm & 7am. New Year’s Eve until 12.30am.

All alcohol is to be consumed at the site, in the unit or down at the beach. Small bonfires are permitted down on the beach, but the fire must be small, below the high tide line and a bucket must be present to put out the fire before returning to the park. Any damaged caused by the fire down on the beach is at the full responsibility of the people present. All rubbish\mess from the evening’s events must be left tidy before departing.

We expect respect and common sense towards all other guests and park staff. Management reserves the right to remove any person\group from the property if said person does not abide the parks rules.

Powered sites:

  • Electrical warrant: All vehicles connecting to electrically powered sites, must have a current electrical warrant. For tents on powered sites, the connection to the parks power supply must be via an RCD cord that meets the current electrical regulations.
  • Waste water: All water must be contained while on site. For disposal of grey & black waste water, please dispose at the dump station located opposite the kitchen area.


All accommodation units and facilities are smoke free. We have bins located around the park to place your butts in.


Children are the responsibility of their guardian and must have them supervised at all time while in the park. Staff and management take no responsibility to supervise children around the park including games room, TV areas, playground and Bouncing Cushion. Please make them aware of the moving vehicles all hours of the day or night.   


All visitors to the park, must report to reception on arrival. Visitors to the park are at managements discretion. The visitor\s are the responsibility of the named guest. All visitors must depart the park before 9 pm. Cars are to be parked in an area decided by reception staff. The named guest is liable for any costs relating to the visitor time at the park. 


All pets visiting\staying at the park MUST be approved by management before entering the ground. The follow rules apply:

  • All dogs while in the park must remain on a lead, at all time.
  • Any damage or mess created by the pet; to park, person or property is fully the owner’s responsibility. And to be rectified to the standard before the animal leaves the park.
  • Dogs can freely run down the beach. If a dog goes to the toilet on the beach, we ask that your clean-up after them. Also, we would like to make owners aware that at each end of the beach’s grassy banks, there are Little Blue Penguins’ nesting areas.
  • Pets are not permitted in the park in any roofed accommodation. If any sign of the pet within the roofed accommodation a $250.00 cleaning fee will be charge to the named guests credit card.
  • Any disturbance to other guests created by the pet, will be asked to resolve the issue.
  • Please control them when in these areas. The most common cause of death for these penguins is from dog attacks.

If these rules are not adhered to, the named guest and group related to this party may be asked to exit the park without a refund.

Towel and cot hire: available from reception. $15.00 per cot. $3.00 per towel.

Laundry facilities: Open 24 hours a day for guest use. Coin operated washing machines and dryers are available in the Holiday Park laundry. All machines accept $2.00 coins. 

WI-FI: All guests receive 250mb of free Wi-Fi each device per day.

Additional Wi-Fi IKS access can be purchased at reception during office hours.

(500mb) $2.00 (24hrs)

1GB $3.00 (24hrs)

5GB $5.00 (1 week) 

Public Phone: Unfortunately, the telco company has removed the phone. There are two on the main street in Westport. One next to the dairy\shop as you drive into town (Milhouse) and one near the NZ post shop.

Lost property: We hold all items for 1 month, after this time, if not claimed, we will donate reusable items to charity.

Key\DVD returns:

  • Keys: During office hours, they can be returned to the reception. However, if you leave before reception opens, please leave the keys at reception in the drop box. Any keys missing will be charged to the named guest.
  • DVD’s: If you have paid a bond with cash, please return the DVD\s during office hours. If you wish to return your DVD hire outside office hours, credit card details will be held as a bond. Then please place the DVD\s into the “key\DVD” drop box.

Hired items: ask at reception

  • Boogie boards
  • Sand bucket & spade
  • Bikes
  • Sports equipment
  • Go kart

Closest shops for food and supplies
There is no shop on site for food except water and ice-cream; however, there is a cafe\bar\bakery, 400 meters down the road. They do carry milk, bread and newspapers. If you do require more than this, there are two supermarkets in Westport township (4.2 KM from Carters Beach).

Directions to the park:
Travel to Carters Beach 4km south of the Buller Bridge.  Follow Holiday Park signs into Tasman Street & turn left at Marine Parade.  Park located 300m from Marine Parade/Tasman Street intersection.

We look forward to your visit to our park.